What impact has Artificial Intelligence had on the restaurant industry during the pandemic?

This article was translated using AI technologies from our Spanish edition. This process could cause errors.

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During the pandemic, the digital transformation process has progressed by leaps and bounds. Companies have had to reinvent their businesses and adapt to changing market conditions. The introduction of technological tools such as Artificial Intelligence has changed the landscape in many industries. It has allowed them to optimize their processes and make them more efficient.


In the restaurant industry, technological solutions are becoming more common. COVID-19 introduced the capability to consult menus using QR codes. This allows users to access the menu and drink menu without ever having to touch a physical one.

This helped to streamline the ordering process and reduce the risk of contagion. This is only one example of the changes restaurants have had to make in the face of the health crisis. Companies will need to adopt new technologies to maintain their business, no matter if they are affected by a particular situation such as a pandemic outbreak or changes in customer consumption patterns.

“The implementation of new technologies in a company is a necessity and at the same time an area of opportunity. In the specific case of the restaurant industry, it can be useful in simplifying several of its processes: from making purchases, order management, inventory management and even self-service ”, says Gustavo Parés, director of the company Mexican specialized in Artificial Intelligence, NDS Cognitive Labs.

Artificial Intelligence and the transformations of restaurants

According to the AI Adoption Index 2021, 68% Mexican companies use automation software. 19% are looking to implement this technology in the near future, according the Morning Consult study. This study was commissioned by IBM. The document explains that 38% of businesses increased automation during the pandemic.

Artificial Intelligence can be used by the restaurant sector to optimize its processes. These establishments can reduce waste and improve their purchasing process through predictive analytics and machine learning.

This information can be used to help restaurants make better decisions about their purchases and reduce food waste.

Artificial Intelligence can also be used to automate and streamline the scheduling of workers. This case takes into account a number of variables, such as the peak hours and days. The shifts of restaurant employees are then scheduled according to the establishment’s needs.

Chatbots in restaurants and Machine Learning

Some restaurants have made it possible for customers to place orders through virtual assistants. These assistants can be voicebots or chatbots. These assistants can be used to place orders and even pay.

These tools allow businesses to communicate more efficiently with customers and can also help them learn more about their customers so that they can provide better service in the future.

This technology has many benefits for restaurants, especially in the case of home delivery logistics. Machine Learning allows for better routes to deliver food. This makes it possible to ensure that orders are delivered quickly and arrive in good condition. It also reduces costs and delays.

Although this concept is still being explored by some fast-food restaurants, it is not yet widespread.

These are just a few of the many applications Artificial Intelligence has had in restaurants in recent years. It will become increasingly common for this technology in these types establishments.

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