NHS 111, your local pharmacy and GP surgery are within easy reach

If you’re feeling poorly, there are plenty of ways to get the help you need.

Don’t delay. To learn more, visit nhs.uk

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Expert advice Your pharmacy offers more than you’d think

Contact NHS 111

NHS 111 is for urgent medical problems that are not life-threatening.

Visit the NHS App to go online, or call 111 free of charge.

Depending on your situation NHS 111 will refer to a local service who can help you: connect to a nurse or pharmacist, give self-care advice, or ask you to visit A&E if you have serious symptoms.

Visit your local pharmacy

Your local pharmacy can offer expert healthcare advice, medication, and clinical services for things like aches, pains, and other ailments.

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You don’t need an appointment – just call or pop in.

Get in touch with your GP team

A team of healthcare professionals is available to assist you, whether you are visiting your GP or calling.

A trained receptionist will evaluate your situation and recommend the best care for you.

Meet the pharmacists

Stone Pharmacy in Selby is managed by Edris Mahamud and Hassan Iqbal, Yorkshire

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“You can walk into a community pharmacy and get a fast, professional opinion. We are just a call or visit away from helping the public. Additionally, our pharmacy team is available every single day should any issues arise.

“Pharmacists are trained in spotting red flag symptoms or health issues and have the knowledge to recognise which may be urgent and need escalating.

We’re trained to spot red flag symptoms

Edris Mahmud, Hassan Iqbal

“At Stone, we offer a range of services you may or may not expect from a community pharmacy, such as flu vaccination, health checks and advice on how to stop smoking. The pharmacy also offers a range of private services – and a friendly service, of course.”

Michael Sam-Yorke works as a locum pharmacy in East London, Essex and the South East.

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“I enjoy the patient interaction of being a pharmacist more than anything. It’s so rewarding when I meet a patient and feel that I’ve helped them.

“All pharmacists are qualified health professionals and train in the use of medicines. There are lots of things people see a GP team for that can be done by a pharmacist – from a common cold to skin problems to eye infections, earache and teething.

“People often ask for advice on how to lose weight or stop smoking and parents will often come in asking for advice.

“Other patients will present with no particular problem, they simply tell you they are not feeling well and we use our knowledge to see if we can work out what the problem is.

Come and speak to me

Michael Sam-Yorke

“For example, as part of the NHS community pharmacy blood pressure check service, we can assess someone’s cardiovascular health. Depending on the availability at each pharmacy, we may also be able to help with flu jabs.

“We communicate with people from all walks of life and that makes the job very interesting.

“I like to build relationships so people feel comfortable to come and talk to me.”

Sanjeev Panesar runs Pan Pharmacy in Sheldon, Birmingham

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“I’m a second-generation pharmacist, as my father did the same job. I started at a national chain and then moved into the family business.

“Our pharmacy is quite the social hub at times. Patients come from all walks and ages. You build wonderful relationships with patients and I see many of them on a monthly basis.

“It’s nice when you help people with their health but also when you can give them time.

“The services we can offer are constantly developing and what is available may depend on where you live.

We can help with everything, from head to toe.

Sanjeev Panesar

“At my pharmacy, we offer an extended care service – along with a range of private services.

“We assess each case and refer you on to other services if necessary. We also have a consultation room, so that we can often invite people to come in to discuss something more private or take a look at something. It is a great benefit to patients to have confidential advice.

“A lot of issues are seasonal so we might see coughs and colds through the winter or hay fever-related issues in the spring or summer.

“It can be anything, from head to toe – sports-related injuries, diarrhoea, earache, sleep or mental health.

“You don’t need an appointment to go to a pharmacy. We have a very broad knowledge base and look for red flags when something might be wrong and a patient needs to be referred to a GP surgery, a dentist, an optician – or when we can deal with it in-house ourselves.”

Your NHS is here for you

Whoever you are, wherever you are, if you have a health worry don’t delay.

  • For health advice, go to nhs.uk
  • Reach out to NHS 111
  • Visit your local pharmacy
  • Contact your GP surgery


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